Terms and Conditions – Sonara Budha

Shipping & Delivery

Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you placed your order. Also upon shipping, you will receive an email containing your tracking number.

Your shipping and delivery options for in-stock items include the following:

Standard Secure Shipping: Standard shipping orders, currently available for delivery within the East African countries only will arrive two to three business days* after being shipped from SONARA BUDHA Jewelers. Charges will be determined at checkout depending on the destination.
SONARA BUDHA In-Store Pick up: Simply choose your nearest SONARA BUDHA store location and allow 2 days* for the order to be sent to the store and ready for you to pick up. Once your order has arrived at the store you have selected, you will receive an email confirming that it is ready for pickup. There is no charge for in-store pickups.

*Delivery times listed in this section do not include order processing time. For a total estimated delivery time, add the shipping time and the order processing time. For a list of order processing times, please refer to the section titled Order Processing.

Shipping to an Alternate or Non-Billing Address

For gift givers who want to surprise their loved ones with a gift from SONARA BUDHA: we want to help you maintain the surprise and get your gift where you need it when you need it. We can ship your gift via Standard shipping to get it there quickly for a fast-upcoming special occasion, or we can work with you to get your order shipped to your work or other location that is not your home billing address to help you maintain your surprise. You could also have your item delivered to a SONARA BUDHA Jewelers store near you for convenient pick-up.
If you will not be home to sign for your order, SONARA BUDHA can ship your order to your place of work, or another more convenient destination. Here are your options:

Taxes and Duties

All taxes, customs duties or other government charges outside Kenya, if applicable will be payable by you, the orderer at the time of delivery and these charges have not been included in the prices set by SONARA BUDHA in their catalogue or upon checkout. All the prices automatically include a 16% VAT for all shipments destined to be delivered within Kenya or in-store pickups and no other duties or taxes will be payable on items delivered within Kenya.

Privacy & Security

Last updated on: 3^rd June, 2010

SONARA BUDHA JEWELERS, offers customer-friendly policies designed to afford you a most secure and safe shopping experience.

Your privacy is important to us. To best serve your shopping needs, we endeavor to provide products, services, and offers of value to you. We are able to present meaningful offers to you through the information we collect from our interactions with you, from other customers, and from other parties. SONARA BUDHA has procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.

Our Privacy Policy addresses the following questions:

Who is SONARA BUDHA Jewelers?
What information does SONARA BUDHA collect?
How does SONARA BUDHA use the information collected?
Does SONARA BUDHA use third-party advertising?
How to unsubscribe from SONARA BUDHA’s email Marketing List

Who is SONARA BUDHA Jewelers?

Founded in 1906, SONARA BUDHA Jewelers is one of the leading full-service jewelry retailer, with stores currently in three locations but with a mission to expand for your convenience, and an ecommerce web site, www.SONARABUDHA.com, serving customers across East Africa and those stationed abroad. To view our current branch outlets of SONARA BUDHA stores, please view our Store Locations. For more information about our company, please go to the about us page.

What Information Does SONARA BUDHA Collect?

SONARA BUDHA collects information you provide to us to serve your needs. For example, if you place an order, or simply register on our site, you will provide to us your name, address, email address, and phone number. Of course, if you are placing an order, you will need to know the product(s) you wish to purchase.

SONARA BUDHA DOES NOT collect any information regarding your credit card through the website or through emails.

All the information pertaining your credit card or Mobile money transfer will be collected by JamboPay as an online payment gateway that allows users to securely make and receive payments over the internet.

SONARA BUDHA also collects information you voluntarily submit when participating in one of our various services, promotions, programs or surveys. From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

SONARA BUDHA is a highly ethical company and requires the highest standard of conduct from our employees and business partners. As members of the Goldsmiths association of Mombasa and other distinguished industry organizations, we adhere to the Direct Marketing Association’s Guidelines for Ethical Business Practice, Shopping and Consumer Rights.

How Does SONARA BUDHA Use The Information Collected?

SONARA BUDHA may use the information collected as follows:

to complete your purchase transactions and provide the services you request;
to send you catalogs and other offerings through the mail;
to contact you about the status of your orders;
to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you;
to notify you of product recalls or provide other information concerning products you have purchased; and
to improve our merchandise selections, customer service, and overall customer shopping experience.

How to Unsubscribe from the SONARABUDHA.com Email Newsletter

You may click on the Unsubscribe link on any promotional emails you receive from SONARA BUDHA. You may also contact us by mail, phone or email at the address or phone number on our contacts page.

Once you have unsubscribed, you will be removed from receiving future email solicitations, apart from those that have already been processed before this request was received. Note that unsubscribing from promotional emails will not affect your receipt of order status emails which will still be provided to you after purchasing online at SONARABUDHA.com.

How Does SONARA BUDHA Safeguard the Information Collected?

SONARA BUDHA protects against unauthorized disclosures by limiting access to only those SONARA BUDHA employees who need the information to do their jobs. SONARA BUDHA employees are trained about their responsibility to protect our customers’ privacy. We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.

Is My Online Transaction Secure?

Yes. It is very secure. The use of the latest cutting edge technology ensures that your shopping experience will be safe and secure. We encrypt your personal information, including your name and address when transmitting over the Internet using Secure Socket Layer (SSL) security software. We constantly update our security procedures and enhance our site to meet the very latest encryption standards. All of your sensitive information is scrambled before, during and after your order is placed on our site.

At SONARA BUDHA we make every effort to protect your transaction on and off our website. Only employees who have been subjected to in depth background and credit checks are allowed to process online orders. Customer account information is handled only on a need to know basis and access to information is highly restricted.

We employ VeriSign Corporation for website security. You may submit sensitive data to this site with the assurance that:

This site has a QuickSSL Secure Server ID.
VeriSign Corporation has verified the organizational name and that SONARA BUDHA Jewelers has the proof of right to use it.
This site legitimately runs under the auspices of SONARA BUDHA Jewelers.

All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

You may notice a closed lock at the top of the page on the address bar when you enter our “check-out” page. This means that your browser has opened a secure connection with our site! You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”

PLEASE NOTE THAT NORMAL E-MAIL (such as using the “Contact Us” form on SONARABUDHA.com or sending an email via your home email service) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE.

SONARA BUDHA Jewelers does not handle any of your credit card payments ONLINE and will not ask for your credit card details at any time because all our ONLINE credit card payments are being handled by JamboPay, a payment gateway that allows users to securely make and receive payments over the internet.

Whom Do I Contact If I Have Additional Questions Or Concerns About This Policy?

If you have any questions or concerns about SONARA BUDHA privacy policy, please click here for SONARA BUDHA’s contact information to reach our Customer Service Center by phone, email or postal mail.

Will this Privacy Policy ever change?

Yes. This policy may be modified from time to time. You are encouraged to review this policy on a monthly basis.

Returns & Replacements

For items purchased in a SONARA BUDHA store, please refer to your printed receipt as the return policy may vary based on the item(s) purchased as well as the specific retail location. If you are unable to locate a copy of your receipt, you may contact the customer support for more information.

For items purchased on SONARABUDHA.com, returns are accepted within 10 days and exchanges within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. For your convenience, most purchases can also be returned at any SONARA BUDHA store location. Taxes, shipping charges and any other charges are not included in determining the value of your item.

How to Return or Exchange a SONARABUDHA.com Purchase via Mail

When you receive your purchase from SONARA BUDHA, examine it carefully. If for any reason you are not completely satisfied, call our online order center (254) 41 2224357 Monday – Saturday 10am-6pm EAT or email us at support@sonarabudha.com. The returned item should be insured for its full value. SONARA BUDHA Jewelers is not responsible for returned merchandise lost or damaged in transit. Shipping charges will also not be the responsibility of SONARA BUDHA Jewelers and all shipping and insurance charges while returning the goods would be taken care of by you. Upon receipt of your order, with all the required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment, based on your request (Please specify in your return package). Credit processing will occur as soon as possible, usually within 3-5 business days of the receipt of merchandise. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective. Returns must be sent to:

Sonara Budha Jewelers
Nakumatt Likoni Branch,

Off Nyerere Avenue.
P.O. Box 81988,

Mombasa – 80100

KENYA.

If other shipping method is to be used while returning the item, please call our online order center (254) 41 2224357 Monday – Saturday 10am-6pm EAT or email us at support@sonarabudha.com.

How to Return or Exchange a SONARABUDHA.com Purchase to a Store

For your convenience, most SONARABUDHA.com purchases can also be returned or exchanged at any of our store locations. To return or exchange an item at a SONARA BUDHA store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you.

Order Cancellation

If you’d like to cancel or change an unprocessed catalog or web site order for any reason, please call (254) 41 2224357 Monday – Saturday 10am-6pm EAT, as soon as possible or email us at support@sonarabudha.com. We’ll do everything we can to accommodate your request.

If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.

SONARA BUDHA Diamond Trade-In Policy

The SONARA BUDHA diamond trade-in policy allows a customer to trade any diamond jewelry towards another diamond purchase provided the customer has either the original diamond warranty or the original sales receipt. The original diamond jewelry must not be chipped, cracked, or damaged in any way. Taxes and other charges are not included in determining the trade-in value of your original diamond jewelry.

Please contact our customer service department at (254) 41 2224357 Monday – Saturday 10am-6pm EAT or a store employee for clarification of any of the return and exchange policies outlined here.

Ordering

Ordering Online

You can order any of our products by selecting it from our catalogue database and add it to your shopping cart. You can then add more products to your shopping cart or simply checkout.

Ordering Offline

We have an option of creating orders on your behalf and you will still be able to view your orders when logged in. Your orders will be created upon personal interviewing of your interests and communication between our experienced staff and you, either by email or in person at any one of our stores. We are in the process of implementing all in-store order statuses to be viewable by you automatically. Please inform us if you would like to use this service at the moment so that we can update your account with as accordingly.

Creating an account

We recommend that you create an account with us. To create an account, simply go to our login page and click on ‘CREATE AN ACCOUNT’ and then fill in your information. Alternatively we can also create an account for you. If you’d like us to create an account for you, please call (254) 41 2224357 Monday – Saturday 10am-6pm EAT or contact us through our contacts page or let us know when visiting our store. By creating an account with our store, you will be able to do the following:

Proceed through checkout faster when making a purchase
Check the status of orders
View past orders
Make changes to your account information
Change your password
Store alternative addresses (for shipping to multiple family members and friends!)

Updating Account Information

You can update or correct your name, address, telephone number or email address for the SONARABUDHA.com web site or at any time by visiting our website and clicking on the My Account link at the top of the page and then completing Login. To view or correct any of this information, you may also call us at (254) 41 2224357 Monday – Saturday 10am-6pm EAT or writing us at:

Sonara Budha Jewelers
Nakumatt Likoni Branch,

Off Nyerere Avenue.
P.O. Box 81988,

Mombasa – 80100

KENYA.

Viewing Orders

To view your orders simply log into your account and you will be able to view all your orders under ‘My Orders’ in your account. You can also print your invoices if your payment has gone through and the item has been invoiced. You will be notified by email all updates on your order and its status and you can check your order status when logged into your account.

Order Processing

Once we receive your order, we will ship the item within two working days if no adjustments are required. In case any size adjustment is required, your item will be resized and shipped within 7 working days. Some items may not be available in stock and the processing time usually takes between 10 to 14 working days. If the order takes more than 14 days processing time for any reason, you will be notified by email. Please contact us if you do not receive any emails regarding your orders.

Payment, Pricing & Promotions

Online Payments

All our online transactions made by our customers are dealt by JamboPay as an online payment gateway that allows users to securely make and receive payments over the internet. JamboPay is authorized by SONARA BUDHA Jewelers to accept Internet payments via credit card or Mobile money transfers and providing a secure link between our website, you and the JamboPay’s website. To learn more about JamboPay and their policies, kindly visit their website.

Cash Payments

You can pay in cash upon placing your orders. Cash payments are only payable at any one of our stores and subject to 16% VAT. No duties or any other taxes will be payable for items destined within Kenya. If you leave abroad, we recommend that you pay online as there would be no VAT payable by you in Kenya and the item will be shipped as an export from Kenya.

Credit Card Payments (in-store)

You can pay us directly using your credit card upon placing your orders. Credit card payments are only payable at any one of our stores and subject to 16% VAT. No duties or any other taxes will be payable for items destined within Kenya. If you leave abroad, we recommend that you pay online as there would be no VAT payable by you in Kenya and the item will be shipped as an export from Kenya.

Pricing Policy

Should any pricing or copy errors occur on this website, we reserve the right to correct. We strive to maintain an accurate price representation for all products represented herein. Price discrepancies, as the result of technical or human error, will not be honored. We reserve the right to change any price depending on the bullion market and foreign currency exchange rates. Prices for items which need to be processed are based on estimates on previously sold items. Final product may have a reasonable change in price and we will email you the price increase or decrease, if any, once the product is ready. We will also email you that your order is being processed and how much time it may take for processing. For any reason you are not satisfied with the price change please contact us immediately or reply to the mails sent to you and mention how you would like it to be done. Our staff will be happy to assist you wherever possible.

Promotions

At times, SONARA BUDHA Jewelers offers promotions such as sale on clearance stock and discounts on featured products. If you feel the need to negotiate the pricing for any of our listed products which are not featured as discounted please contact us. We’ll do everything we can to accommodate your request. Negotiation requests will be carried out for registered customers only.