Shipping & Delivery
Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you placed your order. Also upon shipping, you will receive an email containing your tracking number.
Your shipping and delivery options for in-stock items include the following:
- Standard Secure Shipping: Standard shipping orders, currently available for delivery within the East African countries only will arrive two to three business days* after being shipped from SONARA BUDHA Jewelers. Charges will be determined at checkout depending on the destination.
- SONARA BUDHA In-Store Pick up: Simply choose your nearest SONARA BUDHA store location and allow 2 days* for the order to be sent to the store and ready for you to pick up. Once your order has arrived at the store you have selected, you will receive an email confirming that it is ready for pickup. There is no charge for in-store pickups.
*Delivery times listed in this section do not include order processing time. For a total estimated delivery time, add the shipping time and the order processing time. For a list of order processing times, please refer to the section titled Order Processing.
Shipping to an Alternate or Non-Billing Address
For gift givers who want to surprise their loved ones with a gift from SONARA BUDHA: we want to help you maintain the surprise and get your gift where you need it when you need it. We can ship your gift via Standard shipping to get it there quickly for a fast-upcoming special occasion, or we can work with you to get your order shipped to your work or other location that is not your home billing address to help you maintain your surprise. You could also have your item delivered to a SONARA BUDHA Jewelers store near you for convenient pick-up.
If you will not be home to sign for your order, SONARA BUDHA can ship your order to your place of work, or another more convenient destination. Here are your options:
Taxes and Duties
All taxes, customs duties or other government charges outside Kenya, if applicable will be payable by you, the orderer at the time of delivery and these charges have not been included in the prices set by SONARA BUDHA in their catalogue or upon checkout. All the prices automatically include a 16% VAT for all shipments destined to be delivered within Kenya or in-store pickups and no other duties or taxes will be payable on items delivered within Kenya.
Returns & Replacements
For items purchased in a SONARA BUDHA store, please refer to your printed receipt as the return policy may vary based on the item(s) purchased as well as the specific retail location. If you are unable to locate a copy of your receipt, you may contact the customer support for more information.
For items purchased on SONARABUDHA.com, returns are accepted within 10 days and exchanges within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. For your convenience, most purchases can also be returned at any SONARA BUDHA store location. Taxes, shipping charges and any other charges are not included in determining the value of your item.
How to Return or Exchange a SONARABUDHA.com Purchase via Mail
When you receive your purchase from SONARA BUDHA, examine it carefully. If for any reason you are not completely satisfied, call our online order center (254) 41 2224357 Monday – Saturday 10am-6pm EAT or email us at support@sonarabudha.com. The returned item should be insured for its full value. SONARA BUDHA Jewelers is not responsible for returned merchandise lost or damaged in transit. Shipping charges will also not be the responsibility of SONARA BUDHA Jewelers and all shipping and insurance charges while returning the goods would be taken care of by you. Upon receipt of your order, with all the required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment, based on your request (Please specify in your return package). Credit processing will occur as soon as possible, usually within 3-5 business days of the receipt of merchandise. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective. Returns must be sent to:
Sonara Budha Jewelers
Nakumatt Likoni Branch,
Off Nyerere Avenue.
P.O. Box 81988,
Mombasa – 80100
KENYA.
If other shipping method is to be used while returning the item, please call our online order center (254) 41 2224357 Monday – Saturday 10am-6pm EAT or email us at support@sonarabudha.com.
How to Return or Exchange a SONARABUDHA.com Purchase to a Store
For your convenience, most SONARABUDHA.com purchases can also be returned or exchanged at any of our store locations. To return or exchange an item at a SONARA BUDHA store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you.
Order Cancellation
If you’d like to cancel or change an unprocessed catalog or web site order for any reason, please call (254) 41 2224357 Monday – Saturday 10am-6pm EAT, as soon as possible or email us at support@sonarabudha.com. We’ll do everything we can to accommodate your request.
If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.
SONARA BUDHA Diamond Trade-In Policy
The SONARA BUDHA diamond trade-in policy allows a customer to trade any diamond jewelry towards another diamond purchase provided the customer has either the original diamond warranty or the original sales receipt. The original diamond jewelry must not be chipped, cracked, or damaged in any way. Taxes and other charges are not included in determining the trade-in value of your original diamond jewelry.
Please contact our customer service department at (254) 41 2224357 Monday – Saturday 10am-6pm EAT or a store employee for clarification of any of the return and exchange policies outlined here.